We want you to be completely satisfied with your ZeroFKS experience. If something isn’t right, we’ll do our best to make it right. Please review our return and refund guidelines below.

1. Return Eligibility

• To be eligible for a return, items must be unused, unopened, and in their original packaging.

• Returns must be initiated within [e.g., 14 or 30] days of delivery.

• For health and safety reasons, we cannot accept returns on opened consumable products.

2. How to Request a Return

To start a return, please contact our customer support team through our website. Be sure to include your order number and reason for the return. We’ll provide instructions and the return shipping address if your item is eligible.

Please do not send items back without contacting us first, as unauthorized returns may not be accepted.

3. Refunds

• Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.

• If approved, your refund will be processed back to your original payment method.

• Please allow several business days for the credit to appear, depending on your bank or card issuer.

4. Exchanges

We do not currently offer direct product exchanges. If you need a different item, we recommend requesting a return (if eligible) and placing a new order separately.

5. Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within [e.g., 48–72 hours] of delivery. Include photos of the product and packaging, and we’ll work with you to resolve the issue quickly.

6. Non-Returnable Items

Certain items may be non-returnable due to safety, legal, or hygiene reasons. This includes but is not limited to:

• Opened consumable products

• Gift cards or promotional items

• Sale or clearance items marked as final sale

7. Questions?

If you’re unsure whether your item qualifies for a return or have questions about your order, please reach out to our support team through our website. We’re here to help.